How to order:

In the United States:

Call: (800) 722-8772
Fax: (800) 544-8772
Mail: USSC, c/o Customer Supply Chain Services
150 Glover Ave., Norwalk, CT 06856 USA

EDI: Contact Customer Service for information on EDI

Our hours are 8:00 a.m. to 6:00 p.m. Eastern Standard Time

Email: [email protected]

Mode of Shipment:

In the case of rush order, your Customer Service Representative can determine a mode of shipment based upon requested arrival. All rush orders must be received by 1:00 p.m. EST in order for it to be shipped that same day.

Terms & Conditions

Any shipment requiring a proof of delivery must be communicated to the Customer Service Organization within 3 months from the date of the invoice. Failure to communicate this request within these guidelines will cause any deduction for this shipment to be disallowed. Any deduction for nondelivery of product must be made within 15 days of the invoice and be accompanied with your debit memo. Failure to provide this information within these guidelines will result in your deduction being disallowed.

Orders for next day delivery must be received by 1:00 P.M. EST.

Note: Calls to the Customer Service area are routinely monitored in order to provide you with the quality customer service you have come to expect from US Surgical.

Return Goods Policy

All sales are final. However, we realize that it is sometimes necessary for our customers to return product. Only products purchased directly from United States Surgical will be accepted for return. United States Surgical will issue credit after full inspection and acceptance of the return merchandise. Credit will not be issued for any product returned that is damaged or beyond our corporate expiration policy. United States Surgical will dispose of product received in this condition.

Returns without Return Authorization will NOT be accepted.

Product will be valued at 100% credit for saleable product that has been shipped 90 days or less prior to the request to return and accompanies the original invoice. Product will be valued at invoice price less a 20% restocking charge for all other saleable product. Product shipped over 2 years prior to the request to return or does not accompany the original invoice will not receive credit. Custom orders cannot be exchanged or returned for credit.

All returns must be authorized through the United States Surgical Customer Service Department. Returns for credit are limited to United States Surgical end users for order errors or routine inventory balancing. No product will be accepted for exchange or return if it is past its expiration date.

Return Procedure

United States Surgical representatives and managers are not authorized to remove any product from your hospital and cannot authorize returns.

To obtain Return Authorization, please call your Service Specialist at 1-800-722-8772.

Note: A color-coded label system is used. Please specify product and reason for return in order to obtain the proper Return Authori-zation Label.

All return shipments must be prepaid and received in house within 30 days.

C.O.D. PACKAGES WILL NOT BE ACCEPTED.

Extended Service Agreements

For service on products either under warranty or covered by a US Surgical extended service agreement, please contact your Regional Account Specialist at: 1-800-722-8772.

Reusable Instruments

On loan, refurbishment, or returned products must be cleaned and decontaminated prior to shipping to United States Surgical. A form will accompany your Return Authorization that requires your signature.

For further information and additional shipping instructions, call our Customer Service Department toll free at: 1-800-722-8772.

Terms and Condition of Sale

1. This order is accepted on and subject to the following terms and conditions, which may not be modified except in writing signed by Seller's duly authorized representative and submitted to the corporate headquarters. Any additional or different terms in Buyer's order or confirmation will not be binding on Seller. All orders are subject to acceptance by Seller.

2. Seller warrants that all goods will conform to contract specifications.

3. All sales, excise and similar taxes which the Seller may be required to pay or collect with respect to the goods covered by this order shall be for the account of the Buyer except as otherwise required by law.

4. Seller shall not be liable for any delays in delivering or any failure to deliver due to causes beyond Seller's control, including but not limited to acts of God, war, mobilization, civil commotion, riots, embargoes, domestic or foreign governmental regulations or orders, fires, floods, strikes, lockouts or other labor difficulties, machinery breakdowns, or shortages of or inability to obtain shipping space or transportation. In such circumstances, unless otherwise agreed, the time for delivery shall be deemed extended for a period of ninety (90) days. If delivery is not made within such extended period, the contract shall be deemed cancelled by mutual consent without liability to either party.

5. Unless specified otherwise, delivery will be F.O.B. North Haven, Connecticut. Freight charges will be prepaid and added to the invoice. The Buyer shall be responsible for insurance, storage, handling, demurrage and all similar charges.

6. By purchasing any product designated by Auto Suture Company for "single use," "multiple use in a single procedure," "do not resterilize," or the like, the customer agrees to limit that product's use in accordance with those express designations. The product labeling and information booklet which accompany each product clearly identify Auto Suture Company products that are subject to such use restrictions.

7. Upon inspection of goods, the Buyer shall be required to give written notice to Seller of any claim promptly upon receipt of the goods and in any event within fifteen (15) days thereafter, and Seller shall thereupon be afforded a reasonable opportunity to inspect the goods.

8. If any portion of the goods delivered to Buyer are defective or otherwise not in accordance with the Seller's contract specifications, Seller shall have the right in its discretion either to replace such defective goods or to refund the portion of the purchase price applicable thereto. No goods shall be returned to Seller except in accordance with Seller's Return Goods Policy stated on Seller's current or applicable price list, which is specifically incorporated herein by reference. In no event shall Seller be liable for any processing costs, lost profits, injury to good-will or any other special or consequential damages.

9. Unless otherwise expressly stated, Seller shall have the right to make delivery in installments (i.e., backorder). All installments shall be separately invoiced and paid as billed without regard to subsequent deliveries. Failure to pay any installment when due shall excuse Seller from making further deliveries unless seller receives satisfactory assurance of payment.

10. The Seller's terms of sale are net 30 days. If by the terms of sale, credit is extended to Buyer, Seller reserves the right to revoke credit if Buyer fails to pay for any goods previously delivered as due or if in the judgment of the Seller there has been a material adverse change in Buyer's financial condition and thereupon Seller shall have the right to demand payment or other assurance which it deems adequate before shipment of any further goods.

11. This contract shall be governed by and construed under the laws of the State of Connecticut.

12. The discounts/rebates mentioned herein are only applicable to the "box" price.

13. A) All prior discount pricing will be superseded by acceptance of this agreement.
    B) Unless specified otherwise, contract items specified herein are eligible for discounts as provided by the Seller's Current Marketing Promotions. This promotional discount shall be in lieu of any discounts/rebates set forth herein.

14. The level of purchases for the contract period are net of any authorized returns.

15. Unless specified otherwise, all products will be invoiced at the current price then in effect.

16. Unless specified otherwise, all discounts/ rebates will be calculated on the current list price then in effect.

17. The Seller reserves the right to charge interest on delinquent accounts at the lesser of the rate of 18% per annum or the highest rate permitted by applicable law. The Buyer agrees to pay all costs of collection including reasonable attorney fees.

Contact webteam